What is a water meter?

Water meters are installed in the homes and businesses connected to the City's water distribution system. These water meters accurately measure and record water use within the premises. The water meter readings are collected on a quarterly basis and the consumption data is used to prepare the water and sewer portion of your City utility bill. Water use varies in each home and building, depending upon the number of occupants, life style, quantity and age of water appliances among other factors. Even among residential customers with the same number of family members, there is substantial variation of water use within individual homes. The accuracy of water meters is important to both the water consumers and the City. Accordingly, the City completed a comprehensive water meter replacement program in 2010. The water meters installed during this project exceed industry accuracy standards and feature integrated radio transmitters and digital registers. The radio transmitters allow City staff to collect water meter readings using a mobile data collector. City staff monitors your water use and the performance of your water meter in conjunction with quarterly meter reading operations. If a problem is discovered, we will contact you to gain access to assess the problem, which may include leaving a blue door hanger at your premises. Please contact our utility billing staff at 309.524.2321 to arrange for our personnel to investigate and correct the problem.

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1. How do I know Moline's drinking water is safe?
2. How do I pay my city utility bill?
3. How do I start my water service?
4. The shut-off valve at my water meter is leaking, who do I call?
5. Why is my City Utility bill higher than usual?
6. How can I establish a new water/sewer connection?
7. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.
8. Why does my water look rusty, smell or have other unappealing aesthetic qualities?
9. When will the city fix the hole that was dug in the street, driveway, sidewalk or yard for a repair/maintenance?
10. Why do I have low or no water pressure?
11. How do I shut off my water service?
12. How do I locate the water or sewer line on my property?
13. How can I replace or repair my water meter?
14. Why is my water milky in appearance?
15. What is a water meter?
16. How hard is Moline water?
17. What is the pinkish film in my toilet, shower or pet's dish?
18. What should I do if I see water coming up in the street, boulevard, sidewalk, yard or by a fire hydrant?