My mailbox was damaged by the snow/snowplow – what do I do now?

If your mailbox is damaged by the snow plow, please contact Public Works at 309.524.2400. Snow is very heavy and can be very compacted snow/ice when coming off a plow blade. The design of the plow is to force the snow and ice off of the road, which can push a lot of weight and force on to a mailbox post. The city uses a 4” x 4” wood post and a standard design metal mailbox for replacements. If the property owner would like a different mailbox or post other than the standard design provided, the owner may receive up to $25 compensation for post replacement and up to $25 for mailbox replacement. We apologize, but the City will not repair or replace decorative mailboxes and decorative posts. Non-standard mailboxes and enclosures placed in the public right of way are at the owner’s risk and responsibility.

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1. I just cleared my driveway/sidewalk and now there is snow pushed onto it again?
2. I just cleared my driveway and there is snow in it again, can I push it back in the street?
3. Can someone come clear the snow that was pushed back on my driveway?
4. What if I have an emergency and my street has not been cleared?
5. Who is responsible for clearing snow off of sidewalks?
6. I have a fire hydrant in my yard, is it my responsibility to clear the area around it?
7. When will the plow get to my street?
8. We didn’t get enough snow for the plows to come through and there is compacted snow and ice on my street – what now?
9. I cannot get out of my alley – can someone send a plow?
10. When does the City put salt down?
11. Why did the next street over get plowed and I haven’t seen a plow yet?
12. I have not seen a truck one time since it started snowing! Where are they?
13. I saw a plow truck driving with the plow up, why aren’t they plowing?
14. My mailbox was damaged by the snow/snowplow – what do I do now?
15. My landscaping was damaged by the snowplow – what do I do now?
16. Why are the plows driving so fast?
17. What do I do if there is an ice storm / freezing rain and my road is unsafe to drive on?