The shut-off valve at my water meter is leaking, who do I call?

If the shut off valve at the meter is leaking, it is your responsibility to fix it. Sometimes the packing nut may be loose and a simple tightening of the nut eliminates the leak. If this does not stop the leak, please call a plumber to make the necessary repairs. If it is an emergency, call 309.524.2300 for service. If there is water coming into your basement, there could be a variety of reasons. It could be ground water or a service line leak. Call the Water Division at 309.524.2300 so we can investigate the leak and check for chlorine in the water. If water is coming out of a floor drain, you should also call 309.524.2300 for assistance. 

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1. How do I know Moline's drinking water is safe?
2. How do I pay my city utility bill?
3. How do I start my water service?
4. The shut-off valve at my water meter is leaking, who do I call?
5. Why is my City Utility bill higher than usual?
6. How can I establish a new water/sewer connection?
7. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.
8. Why does my water look rusty, smell or have other unappealing aesthetic qualities?
9. When will the city fix the hole that was dug in the street, driveway, sidewalk or yard for a repair/maintenance?
10. Why do I have low or no water pressure?
11. How do I shut off my water service?
12. How do I locate the water or sewer line on my property?
13. How can I replace or repair my water meter?
14. Why is my water milky in appearance?
15. What is a water meter?
16. How hard is Moline water?
17. What is the pinkish film in my toilet, shower or pet's dish?
18. What should I do if I see water coming up in the street, boulevard, sidewalk, yard or by a fire hydrant?