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Bob Bohannon, Chemist - 309.524.2303
Tony Loete, Utilities General Manager - 309.524.2301
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If there is water coming into your basement, there could be a variety of reasons. It could be ground water or a service line leak. Call the Water Division at 309.524.2300 so we can investigate the leak and check for chlorine in the water. If water is coming out of a floor drain, call Water Pollution Control at 309.524.2325 or the after hours emergency number, 309.524.2300.
If water is coming up in the street, boulevard, sidewalk, yard or by a fire hydrant, call the Water Division at 309.524.2300 to report the location of the leak.
To have your water turned on to your home, please apply in person at the Finance Department at 1630 8th Avenue, Moline, IL.
If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report the problem.
To cancel your water service, call the Accounts & Finance Department at 309.524.2070 to set up a service order for a final read.
Your property, street or curb may be marked with colored spray paint to locate the utility lines.
The accuracy of water meters is important to both the water consumers and the City. Accordingly, the City completed a comprehensive water meter replacement program in 2010. The water meters installed during this project exceed industry accuracy standards and feature integrated radio transmitters and digital registers. The radio transmitters allow City staff to collect water meter readings using a mobile data collector.
City staff monitors your water use and the performance of your water meter in conjunction with meter reading operations. If a problem is discovered, we will contact you to gain access to assess the problem, which may include leaving a blue door hanger at your premises. Please contact our utility billing staff at 309.524.2321 to arrange for our personnel to investigate and correct the problem.
Serratia marcescens does not come from drinking water, since it cannot survive in chlorinated water. We understand that the presence of the pinkish film can be a disconcerting nuisance and we offer the following tips to help address the occurrence of this phenomenon:
To clean pet water dishes, bathroom and kitchen surfaces:
To control pink "stuff" in toilets:
Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help curtail the onset of the bacteria.