City Utility Billing & Services

Billing

Water / Sewer accounts are billed on a quarterly basis with the City split into three zones.  Bills are due 20 days from the date of billing.  If you have questions regarding your water/sewer account, please call (309) 524-2070 or email utilities@moline.il.us.

Deposits

Inquire about your water / sewer service at the Customer Service Office at 1630 8th Avenue, Moline or by calling (309) 524-2070.  A deposit is required from the property owner when signing up for water service.   Accounts are not placed in the tenant’s name.  Your deposit will be held for a minimum of two (2) years and will be applied directly toward an active account if your bills are paid in a timely manner.   If you move prior to the two-year period, the deposit will be applied toward the final bill.

Leak Detection For Running Toilet

Free leak detection kits are available at no charge to residents by calling (309) 524-2070 or by visiting the Customer Service Office at 1630 - 8th Avenue, Moline.
 

New Construction

There is a new service fee for each new or additional water meter.  The cost of the meter is based on size and billed on the first quarterly bill.  More information is available from the Customer Service Office, 1630 8th Avenue, Moline (309) 524-2070.

Online City Utility Payment

The city offers free online utility payment and access to utility accounts via the internet. 

Payment Options & Locations

The City offers a variety of convenient bill payment options:

• Pay by mail. Payment address: City of Moline, P.O. Box 930, Moline, IL 61266-0930.

• Pay in person at the Finance Office at 1630 – 8th Avenue. Hours are 8:00 am – 4:30 pm Monday – Friday.

• Deposit your payment in the 24 hour payment drop box located in the parking lot across from the Finance Office at 1630 – 8th Avenue.

• Automatic Payment Service (direct withdrawal from your checking or savings account, credit card or debit card).

• Online payment service - pay your bill via the city’s website.

• Pay by phone using MasterCard, Visa, American Express or Discover (309) 524-2070.

• Pay at one of our Community Pay Stations.

We request that cash payments are paid in person.

If you are unable to pay your utility bill by the due date and you wish to enter into a payment arrangement, call a customer service representative at (309) 524-2070 prior to the due date.  Payment arrangements are done on a case-by-case basis and you must sign a payment agreement.  Failure to make the payments will result in disconnection of service.

Current Water/Sewer rates (effective January 2012)

For complete city utility rate information, visit the Moline Code of Ordinances, Chapter 34.

Service Charges

Your account will incur a service charge on the first bill you receive.  This will either be an Account Transfer Fee of $25.00 or a Service Turn-On Charge of $35 ($80 if service was turned on after hours on weekdays, anytime on a weekend or on a National Holiday).  These service charges are non-refundable.