Water / Sewer Billing & Services

Water / Sewer accounts are billed on a quarterly basis with the City split into three zones. Every month someone in the City is receiving a bill. Bills are set out when twenty (20) or more days have lapsed since your initial meter reading. Bills are due 20 days from the date of billing. If you have questions regarding your water/sewer account, please call (309) 524-2070 or email utilities@moline.il.us.

Water / Sewer (Deposits)

Inquire about your water / sewer service at Customer Service Office at 1616 6th Avenue, Moline or by calling (309) 524-2070. A deposit is required from owners who do not currently have an active account. Accounts are no longer placed in the tenant’s name. If you are a property owner, your deposit will be held for a minimum of two (2) years and will be applied directly toward an active account if your bills are paid in a timely manner. If you move prior to the two-year period, the deposit will be applied toward the final bill.

Water / Sewer (New Construction)

There is a new service fee for each new or additional water meter, and a wire must be run from the meter location to the remote reading device on the outside of the building. The cost of the meter is based on size and billed on the first quarterly bill. More information is available from the Customer Service Office, 1616 6th Avenue, Moline (309) 524-2070.

Water / Sewer (Online Utility Payment)

The city offers FREE, online utility payment and access to utility accounts via the internet. To sign up for the online utility payment service.
Click here for more information on Online Utility Payment.

Water / Sewer (Rates)

Click here for current Water/Sewer rates

Water / Sewer (Payment Options & Locations)

The City offers a variety of convenient bill payment options including in person at the inside payment window (8:00 a.m. – 4:30 p.m.), by direct withdrawal from your checking and savings account, by online payment service, by phone using MasterCard, Visa, or Discover, by deposit in the drop box located in front of the East Annex Building at 1616 6th Avenue, or by paying at one of our Community Pay Stations. If you choose to pay your bill at a community pay station, we recommend that you pay three or more days in advance of the due date to ensure that the payment is received in the Finance Office by the due date.

We request that cash payments are paid in person.

If you are unable to pay your utility bill by the due date and you wish to enter into a payment arrangement, call a customer service representative at (309) 524-2070 prior to the due date. Payment arrangements are done on a case-by-case basis and you must sign a payment agreement. Failure to make the payments will result in disconnection of service.

Water / Sewer (Service Charges)

Your account will incur a service charge on the first bill you receive. This will either be an Account Transfer Fee of $25.00 or a Service Turn-On Charge of $35 ($80 if service was turned on after hours on weekdays, anytime on a weekend or on a National Holiday). These service charges are non-refundable.

Online Service Request