Water Division

                         Moline's Water Meter Replacement Project

The City of Moline has initiated a $3.9 million project to replace and upgrade the water meters installed in the homes and businesses throughout the city. The meter replacement work will begin on April 7th in the eastern part of the city, and progress in a systematic manner over a six-month period. The completed project will greatly improve the efficiency and accuracy of water meter reading operations. The new water meters feature integrated radios and digital registers which will provide enhanced information regarding water use and potential leaks.

City personnel will be replacing the water meters, but the City has hired Northern Water Works to manage the meter replacement scheduling. At an appropriate time, each water customer will receive a letter requesting that they schedule the meter replacement for their property. The following bullet points provide specific scheduling information for water customers:

• The City will need to gain access to the water meter inside the customer's home or business, to replace the old meter with the new meter.

• The installation process typically requires 20 minutes, and there is no cost to the customer for this meter change-out.

• Customers must contact Northern Water Works to schedule meter installation appointments.

• Customers may call Northern Water Works at 1-888-497-4171 to schedule their appointment.

• Customers may also schedule their appointment on-line at www.nwwsonline.com

• Evening and weekend appointments are available upon request.

• Appointments must be scheduled within two weeks of receiving the scheduling request letter.

• Please note that customers cannot schedule appointments until after they have received the scheduling request letter in the mail.

• City meter installers will arrive within one hour of your scheduled appointment time. The installers will carry IDs and drive clearly marked vehicles.

• A person over 18 must be present at the time of installation.

The City is pleased to inform customers that the Neptune brand meters and registers that are being installed are 100% USA manufactured and are a lead-free design. The completed meter replacement project will provide significant benefit and enhanced service to Moline’s water customers. Additional information on this project will be provided in future new releases. The City of Moline appreciates the cooperation and patience of its customers during the course of this monumental project.

Questions or concerns regarding the project may be directed to Greg Swanson, Utilities General Manager, e-mail: gswanson@moline.il.us, phone: (309) 524-2301 or Tony Loete, Water Distribution Manager, e-mail: tloete@moline.il.us, phone: (309) 524-2306.

TOP