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Building Permits

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1. Can I meet with the inspectors?
2. How do I obtain a building permit?

City Administrator

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1. When are City Council meetings held?
2. How do I contact my alderman?

City Clerk

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1. How do I get a copy of a birth certificate?
2. Where can I find City Council Agendas and Minutes?
3. How do I apply for a liquor license?
4. Where is the Social Security Office?
5. How do I request to close a street for a special event?
6. How can I register to vote?

Community Development

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1. How do I test my family and home for lead? Does the City of Moline have a program that assists in making my home lead safe?
2. How do the CDBG subrecipients get their grant funding after the award is announced?
3. Does the City of Moline provide housing assistance for homeless and/or Section 8 families and individuals?

Drainage Permit

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1. Why does Moline have a Drainage Permit?
2. Do I need a permit?
3. When will my site be inspected?
4. If I don’t need a permit, do I still need erosion control?
5. Why is the permit threshold (500 square foot land disturbance) so low?
6. Why is the Drainage Permit fee so expensive?
7. I took out the Drainage Permit but someone else (homeowner, subcontractor) violated the Ordinance. Why am I in trouble?
8. I’m a contractor / homebuilder / landscaper not an erosion control company. How do I learn about erosion control?
9. Do I have to hire an engineer to obtain a permit?
10. What if I already started the project?
11. How long does it take to obtain a permit?

Economic Development

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1. Are there any incentives available to start or expand a business?
2. What buildings or sites are available?
3. How do I obtain a business license?

Finance

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1. How do I sign up for water service?
2. How do I pay my city utility bill?
3. How do I register my pet?
4. Do I need a business license?
5. Who do I contact with questions about my ambulance bill?
6. How do I contact the Better Business Bureau?
7. Where can I find information about my property tax?
8. How do I start my water service?
9. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.
10. Where can I find information about my property assessment?
11. Why is my City Utility bill higher than usual?
12. How do I shut off my water service?

Fire

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1. What does the burn ban include?
2. Are recreational fires allowed? Do I need permit?
3. Who do I contact with questions about my ambulance bill?
4. When/Where is the Fire Prevention Program presented?

Garbage

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1. How can I dispose of my household appliances?
2. How can I dispose of my household chemicals?
3. Where can I dispose of used tires?

Graffiti

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1. What is the City's policy on graffiti?

IT

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1. Where can I find maps of Moline?

Land Development

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1. How do I determine where my property lines are?
2. How do I check the zoning on a property?
3. How do I obtain floodplain information?
4. What are the restrictions for a home based business?
5. How do I obtain a sidewalk variance?
6. What are the regulations for a garage/yard/rummage sale?

Law

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1. How do I make a Freedom of Information Request?
2. What does the City do about abandoned/inoperable vehicles?
3. What can I do about my neighbor's noisy animal?
4. Is the City Attorney "my attorney" if I live in the City of Moline?
5. Where can I find the Moline Code of Ordinances?
6. My neighbor and I are involved in a dispute. What can the City do to help resolve this situation?
7. What is a Notice & Order courtesy notice?
8. I have been issued an ordinance violation, what should I do?
9. What is the Rental Housing Inspection Program?
10. Are you required to have an attorney for your ordinance violation case?
11. When will the City close the ordinance violation case against me?
12. Can I request community service as penalty for my offense?
13. What are the fines for ordinance violations?
14. Can juveniles enter their plea alone?
15. What forms of payment does the Circuit Court accept?
16. What can I do about my neighbors tree branches hanging over my property?
17. What is a weed/vegetation nuisance violation?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Parks & Recreation

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1. Can I reserve a park shelter or indoor facility for a party or event?
2. How do I sign up for a program?
3. Who do I call to get a tree in my yard / boulevard trimmed?
4. Who do I call for program rainout information?

Planning & Development

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1. How do I determine where my property lines are?
2. What is the Community Housing Services Program?
3. How do I get an address, change an address, etc.?
4. What are the requirements for building a fence?
5. What are the requirements for building a shed or garage on residential property?
6. What are the requirements for installing a pool?
7. Where can boats, campers, trailers or other recreational equipment be stored on residential property?
8. How do I know if signs/awnings can overhang the sidewalk in front of my business?
9. How do I subdivide my property?
10. How do sign regulations affect my property?
11. What are the regulations for a garage/yard/rummage sale?
12. Can I annex my property into the City of Moline?
13. Where can I find information about coal mines?
14. Where can I find information on Moline's historic preservation?
15. Where can I find information about the single family home property tax rebate program?

Police

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1. How do I report a crime?
2. How do I pay a parking ticket?
3. How do I protest a parking ticket?
4. What can the City do about an animal complaint?
5. What is Crimes Stoppers?
6. How do I pay my moving violation ticket?
7. How do I report a parking obstuction?
8. How do I register my pet?
9. How do I submit a Police non-emergency request?

Potholes

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1. What is the "Pothole of the Month" contest?

Recycling

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1. What is the Moline recycling program?

Sewer

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1. What can I do about sewer odor?
2. How can I report a sewer backup?
3. What is Moline's Basement Backup Prevention Program?
4. How can I establish a new sewer connection?
5. How can I report a missing manhole?
6. How do I eliminate sewer charges for lawn watering or swimming pool purposes?
7. How do I report a sinkhole?
8. What is undermining?
9. What is wastewater?
10. What is the wastewater treatment process?
11. How do I locate the water or sewer line on my property?

Sidewalks

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1. When are curbs repaired?
2. Who's responsibility is it to clear snow off of sidewalks?

Snow Removal

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1. Who's responsibility is it to clear snow off of sidewalks?

Stormwater

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1. What is stormwater runoff?
2. What does “pervious” and “impervious” surface mean?
3. What is the stormwater utility fee?
4. How does a fee differ from a tax?
5. Why not use property taxes to pay for the storm sewer?
6. What services will be provided?
7. The City has already been doing the work.  Why can’t you continue the same way?
8. None of my water goes into the storm drains.  Why do I have to pay?
9. Can I get credits or discounts on my utility fee for installing a rain garden?
10. Does the City offer money or designs for rain gardens?
11. Why can’t I dump my grass clippings and lawn waste in the ravine anymore?
12. What can I do with my lawn waste?
13. My neighbor’s gutter downspouts and/or sump are directed to my property and are causing standing water in my yard. What can I do?
14. How do I report a clogged storm drain?
15. What can I do to help with stormwater issues?

Street Lights

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1. What can I do about a street light that is out?

Traffic Signals

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1. How do I report a traffic signal problem?

Trees

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1. What can I do about my neighbors tree branches hanging over my property?
2. Who do I call to get a tree in my yard / boulevard trimmed?

Water

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1. How do I pay my city utility bill?
2. Why does my water look rusty, smell or have other unappealing aesthetic qualities?
3. The shut-off valve at my water meter is leaking, who do I call?
4. How do I start my water service?
5. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.
6. Why is my City Utility bill higher than usual?
7. When will the city fix the hole that was dug in the street, driveway, sidewalk or yard for a repair/maintenance?
8. Why do I have low or no water presure?
9. How do I shut off my water service?
10. How do I locate the water or sewer line on my property?
11. How can I replace or repair my water meter?
12. What is a water meter?
13. How do I know Moline's drinking water is safe?
14. Why is my water milky in appearance?
15. How hard is Moline water?
16. What is the pinkish film in my toilet, shower or pet's dish?
17. How can I establish a new water/sewer connection?

Yard Waste

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1. How do I schedule a large brush pickup?
2. Does the City charge for a small brush/twigs pickup?
3. Can I burn yard waste?