Policies

Refund Policy         

Refund Policy In the event of insufficient registration or other circumstances beyond our control, it may be necessary to cancel classes, programs or special events. In such cases, you will be notified and a full refund will be issued.  The following refund policies will apply:
Classes/Programs/Special Events: Up to one week prior to the class/program, full refund less $5 administration fee. Within one week of the program, no refunds. Once a class/program has started, no refunds, transfers or credits.
Leagues: No refunds will be issued after schedules have been posted. Refunds/credits will not be given for less than 40% of games not played due to weather cancellations.
Trips: No refunds will be issued unless space can be filled with wait list registrations. If your space can be filled, full refund, less $5 administration fee per seat, will be issued.
Facility Rentals (Garden Center, Cellar, Shelters):  All reservations and fees are non-refundable and non-transferable.

Age Policy

All participants must be the age indicated by the first day of the program/league/special event. No exceptions. 

Photo Policy

Moline may video tape or take photographs of participants enrolled in activities, classes, or programs or may take photographs of people in Moline parks. These photographs and/or video tapes are for use in future program magazines, brochures, promotional literature, social media or for use on cable television. Parents or others may take audio or video recordings of the participants and that Moline does not supervise or restrict recordings of public activities by third parties.

Memorial Policy

As of July 2017, plaques will only be placed with purchase of a memorial bench. Once placed, the City will not be responsible for replacement of any damaged or stolen benches or plaques. To preserve the integrity of our parks, we ask that you refrain from decorating brick pavers and benches. The Parks and Recreation Department reserves the right to remove and discard any decorations that are placed. For additional information about the memorial policy or purchasing, please call the Parks and Recreation Department at 309-524-2424.

Swim Lesson Rescheduling Policy

Lessons will not be rescheduled for personal reasons. If the lesson was canceled due to weather or an unforeseen closure of the pool, the lesson director will try to coordinate a make-up lesson. This does not guarantee that the make-up lesson will be at the same time, day of the week or instructor as the originally scheduled lesson.