Citizen Complaints

The mission of every police officer is to professionally serve the community. In the process of this endeavor, they are a highly visible part of the criminal justice system. Police officers have a responsibility to serve the public to the best of their ability. Fair and impartial law enforcement, which respects the individual dignity of all citizens, is essential and must be accomplished with tact and diplomacy whenever possible. 

Policy
It is the policy of the Moline Police Department to respond to misconduct complaints against staff members while recognizing our responsibility to provide the best service possible to the community. It is the responsibility of the supervisor to receive the complaint, gather all information possible from the complainant and forward it to the appropriate supervisor. A supervisor may be able to resolve the issue or handle minor rule violations without a citizen complaint form. All written complaints requiring a formal or informal investigation are to be logged in the Chief’s office.  

A citizen can file a complaint about:

1. A staff member’s conduct
2. A staff member’s behavior
3. A department operational procedure or policy

For more information: Download a Citizen Commendation or Complaint Resolution Brochure

If you wish to file a complaint concerning the actions of Moline Police Department personnel, please follow the procedures listed below:

1. Request to speak with the on-duty shift supervisor.
   • You may come to the Moline Police Department in-person at 1640 6th Avenue, Moline, Illinois. 
   • You may call 309-797-0401 and request to speak with a shift supervisor by phone.
2. If your complaint is not resolved after speaking with the on-duty shift supervisor, the shift supervisor may ask you to assist in completing a Citizen Complaint Form. The form has a place to list the facts of the incident and the manner in which they occurred. 
   • You can Download a Citizen Complaint Form here
3. If you do not wish to speak with a shift supervisor, at that time, you can obtain a copy of the complaint form to take with you. This form is available online or at the front desk of the Police Department.
   
   
4. If you would like to file a formal complaint through the mail, obtain a form as described above or download from our website and mail to:    
   
   Office of Accreditation and Standards
   1640 6th Avenue
   Moline, Illinois 61265
   
   
5. After filing a formal complaint with the department you will be contacted concerning the status of the investigation. Upon the conclusion of an investigation, a letter will be sent to the complainant advising the investigation was conducted. Employment law limits the details of what can be released.  
   
   
6. The Board of Fire and Police Commissioners is a civilian board who derives its power and authority from Section 2-4400 of the Code of Ordinances and state law. The commissioners have authority over hiring and promotions and oversight of the police department.