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Additional liquor license fee information is at the City Clerk's webpage.
For more information, please visit the City Clerk webpage.
Voter Registration can be conducted at any one of these office locations:
Rock Island County Building County Clerk's Office Lower Level 1504 Third Avenue Rock Island, IL 61201 Phone: 309.558.3570
Moline Public Library 3210 41st Street Moline, IL 61265 Phone: 309.524.2440
City Hall, City Clerk's Office Second Floor 619 16th Street Moline, IL 61265 Phone: 309.524.2004
For more information, please visit the
Any direct connection of your home or business drinking water system to a source of pollution has the potential to create a health hazard if backflow occurs during the connection. Examples of potential pollution sources include, but are not limited to: fire protection systems, lawn irrigation systems, restaurant food prep areas, chemical processing and manufacturing operations, boilers and hot water heat systems, hospital wastes, garden hoses placed in an ornamental pond or swimming pool, garden houses connected to a plant fertilizer or bug spray canister, shampoo bowl/sink, and pools/hot tubs.
PDF of Approved Cross-Connection Device Inspectors Listing - Please note that this is not an endorsement by the City of Moline and the City does not assume liability for any work performed by a contractor within the City of Moline. (this will download a PDF file onto your device)
Please contact the City of Moline Water Division (309.524.2300).
Surveys may be completed online by selecting residential or commercial. Surveys and test forms can be e-mailed, faxed to 309.524.2314, or mailed to City of Moline Water Division, Cross-Connection Control Program at 30 18th St., Moline, IL 61265.
In accordance with Moline Code of Ordinances, failure to comply with the Illinois Environmental Protection Agency’s cross-connection control requirements will result in water shut off. Once a proper control device is installed or tested, the City will restore water service. In an effort to avoid water service termination, the Water Division will work closely with residents and business owners to ensure compliance.
If an assembly fails, it must be repaired or replaced. Replacement of an assembly requires a plumbing permit from the Building/Inspections Division at 3635 4th Ave, Moline, or 309.524.2370.
Contrary to popular belief, the fee collected for the Drainage Permits does not serve as revenue to any other area but the Stormwater Program. Although the NPDES Phase II program is Federally mandated, the City receives no federal funds to operate the program. The fee collected funds the actual permit process including staff, vehicles and materials as well as inspections, compliance checks and enforcement.
If your project disturbs 1 acre of land or more, you will be required to file a notice of intent with the State of Illinois’ Environmental Protection Agency (EPA). The City also requires a Class 2 Drainage Permit to be drawn but the requirements mimic what is already required by the Illinois EPA.
When in doubt, contact the Engineering Division of the Public Works Dept at 309.524.2363. Working without a permit means being out of compliance with both the City and State and can bring fines and legal action.
Erosion control practices should be inspected and maintained by the permit holder prior to any visit from the City. If the City inspections show inadequate protection of the site, permit holders will be contacted on a limited courtesy basis. If corrections are not made or if the site is not maintained to prevent erosion, a notice of violation, fines and legal action will follow.
The responsibility to maintain erosion control does not end or transfer until proper city staff verifies the project as permitted is complete and the site is stabilized. At that time, the permit will be closed out.
There are many options available for different site conditions and you may have to research before you determine the right practice for your project. There are also independent companies that specialize in erosion control that may be able to provide services for your project.
You may also contact the Engineering Division of the Dept of Public Works at 309.524.2363 with questions or concerns. The Engineering Division will operate within its parameters to assist in BMP decisions. Proper installation, maintenance, and inspections will be the responsibility of the permit holder.
For Class 2 Drainage Permits, projects 1-acre in size or more, design calculations and engineer certified existing and proposed drainage plans are required. These requirements mimic those of the Illinois EPA and Illinois state drainage law for site disturbance over 1-acre.
There are consequences for being in violation of the Stormwater Ordinance that can include fines of up to $750 per day, per violation as well as court costs and clean up charges. It is important to take the opportunity to learn about the Drainage Permit process so that appropriate steps can be taken before a project is started and to reduce the possibility of violations and/or fines. Again, contact the Engineering Division for assistance.
Class 2 Drainage Permits require more time to review because of the large quantity of information submitted, the City’s cooperative efforts with the Illinois EPA and the in-depth calculations required. The City will make every reasonable effort to provide a quick and hassle-free permit process.
For a complete list of incentives, view the Business Incentives document.
See the current listing of available sites and buildings.
The City of Moline has license and permit requirements to protect both the business operator and the consumer. However, not all business require a business license. Due to our multi-business license fee code structure, please contact customer service at 309.524.2070 or in person at 1630 8th Avenue to see if your business requires a business license. You may also view our Business Resource Guide for more information.
Moline Township Assessor: 309.764.3559620 18th Street, Moline, Illinois 61265
South Moline Township Assessor: 309.736.08142515 53rd Street, Moline, IL 61265
If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report the problem.
To cancel your water service, call the Accounts & Finance Department at 309.524.2070 to set up a service order for a final read.
Residents are allowed four units per household per year. Appliances that are accepted for pickup include: stoves, refrigerators, washers, dryers, dishwashers, air conditioners, and dehumidifiers.
Report graffiti by calling the police non-emergency number 309.797.0401. Staff is on duty 24 hours per day, 7 days a week to take the report.
GIS Staff within the Information Technology Division maintain static and interactive mapping solutions. The interactive Resident Information Map offers some of the most requested information as layers within one web map. Examples of viewable information by address are Recycling/Garbage pickup dates, Alderman information, Zoning, and School Districts, among others. The City of Moline GIS division has also created numerous informative web maps that focused on a theme such as road construction, historical aerial photography, grave marker lookup, water service line material lookup, incentive districts, flood zones, boil orders, and more. Lastly, digital mapping tours can also be accessed to interactively view our Downtown Moline Heritage Walking Tour, Rock River & Mississippi River inundation at various gauge heights, and other areas of interest within Moline.
Property "lines" are determined by the location of property markers or boundary monuments placed on a property. Markers are metal pins placed in the ground at every corner of the property, including any angle, intersection, or change of direction of the boundary line. Pins may include a plastic cap with surveyor identification information. Markers should be shown on the original and all subsequent survey plats of a property. The most accurate and reliable method to determine a property boundary is to hire a registered land surveyor to perform a survey of your property. The surveyor is licensed to perform such work and can locate any existing pins and replace any that are missing. Please do not remove property pins. The City of Moline does not locate private property lines nor resolve property line disputes. Property owners may attempt to locate property markers themselves to estimate the location of property lines. South Moline Township and Moline Township offices maintain tax parcel maps which show the recorded property dimensions for all lots of record. Copies of these maps may be obtained at your township office.
Visit the City of Moline's Citizen Information Map. After you accept the legal agreement / disclaimer, search by address or use the map zoom tools to locate a property or general area in Moline. Check the 'Zoning' layer box in the Table of Contents window to activate the zoning data layer. Zoning classifications are labeled and distinguished by multiple colors on the map. If you experience problems or would like staff assistance with your inquiry, you may contact the zoning administrator at 309.524.2050 with the property address or tax parcel number.
Home based businesses and home occupations classified as minor, without nonresident customers and employees, are allowed in all zoning districts which allow residential uses and are in compliance with the required zoning requirements. A permit is not required for minor home occupations meeting the required limitations. Other home occupations classified as major, where customers and employees may come to the home, may be allowed if certain regulations are met and a Special Use permit is granted. Contact the Land Development Manager, Ryan Berger, or call at 309.524.2050 with questions regarding home occupations.
Includes any occasional sale of personal property at a residence or non-commercial property by one or more families in a neighborhood or by a group, including, but not limited to garage sales, yard sales, rummage sales, attic sales, auctions, estate sales, and moving sales. A permit is not required for sales provided that the following regulations are met. Regulations:
RVs not meeting these size limitations may not be stored anywhere on a residential property but may be parked for up to 24 hours for loading, unloading, and maintenance purposes. This exception is allowed twice per week when 30 hours separates each occurrence. Click here for a printable RV handout
Corrugated metal wall panels/siding and plywood wall panels/siding are not allowed on any building facade. High quality architectural metals and engineered wood or masonry panels may be allowed with review and approval from the zoning administrator.
Primary red, yellow, and blue colors are prohibited as a wall and roofing color on all building facades in residential districts and also prohibited as a roofing color in office districts.
Once you have submitted a FOIA Request, you will receive a reply within 5 business days, and in some instances, a 10-business day response may be necessary. FOIA requests for commercial requests will receive a reply within 21 business days of receipt of the request. A statutory fee of $.15 per page will be charged for all requests containing fifty (50) or more pages. Also, if you would like your FOIA certified, a fee of $1.00 applies. All responses will be provided via U.S. Mail unless arranged otherwise.
A FOIA request form is available through the Law Department, City Hall, 619 - 16th Street. Contact Susana Ross at 309.524.2015. Forms are also available at the City Clerk's office, 619 - 16th Street, 309.524.2004, or on the
If the violation is not timely corrected, the owner will be issued a Notice to Appear at the Municipal Code Enforcement System (MUNICES) before a hearing officer. The minimum fine for such a violation is $100 plus court costs.
If the noise created by a dog or cat is not repetitive but rather an isolated incident, and/or you feel the animal may be in danger or is not being properly cared for, please contact the Animal Control Division at 309.797.0741 or the Moline Police Department's non-emergency number at 309.797.0401.
For continued and repetitious noise situations, the City encourages neighboring residents who encounter such a situation to first talk to the animal's owner or keeper regarding the situation. It is possible that the owner or keeper may not be aware that the animal is frequently or persistently creating noise or that the noise is disturbing to neighboring residents.
The minimum fine for any person convicted of violating Sec. 7-2102(a) of the Code as a first offense is $50.00 plus court costs. The maximum fine is $750.00 plus court costs.
To file a complaint with the Animal Control Division, also known as the Community Service Section of the Moline Police Department, please call 309.797.0741. The Animal Control Division follows the following procedure:
Any person wishing to register a complaint against the owner or keeper of a dog/cat creating a nuisance by frequently or excessively barking, howling or yelping must first maintain a Dog/Cat Noise Complaint Log. A detailed, specific, and accurately kept log will give the City a better chance of success if the case should be referred to court or an administrative hearing unit. After this log is completed and signed, please return it to the City Attorney's Office, Attn. Deputy City Attorney, City Hall, 619 16th St Moline, IL 61265.
All Dog/Cat Noise Complaint Logs will be reviewed, and if warranted, charges will be filed against the animal owner or keeper. To further increase the City's likelihood of success if legal action becomes necessary, please provide the names of other witnesses/neighbors and ask them to complete Dog/Cat Noise Complaint Logs as well. Without more than one witness, the matter becomes your word against that of the owner or keeper and prosecution is unlikely.
In response to a complaint, the Animal Control Division will send a letter to the dog/cat owner or keeper notifying him or her that a complaint was made and providing the owner or keeper with information about ways to solve the problem of excessive noise. The letter encourages the owner or keeper to cooperate by voluntarily taking action to solve the problem.
If you need assistance with a private matter, two services may be of assistance. Both Help Legal Assistance and Prairie State Legal Service offer legal assistance to qualifying low-income individuals or families. Help Legal Assistance is located at 736 Federal Street in Davenport, Iowa; the telephone number is 563.322.6216. Prairie State Legal Service is located at 1705 2nd Avenue, Suite 314, Rock Island, IL 61201; the telephone number is 309.794.1328 or 800.322.9804. If you do not meet the income requirements of Help Legal Assistance or Prairie State Legal Service, you may contact the Lawyer Referral Service at 563.324.1772.
Questions regarding the Code may be directed to Vickie Felger, Law Department, 309.524.2010.
If you are not sure if your situation involves a violation of the Moline Code of Ordinances, you should document the facts of the situation and contact the Police Department at 309.797.0401 or the Neighborhood Improvement Officer at 309.524.2014 for assistance.
If you have received a Notice and Order or a Courtesy Notice and have specific questions, you may email Neighborhood Improvement Officer Brad Hauman or call at 309.524.2014.
For questions or information regarding the rental housing and inspections program, view the webpage.
Please be advised that the City Attorneys who represent the City of Moline in ordinance violation cases act in the role of prosecutors for the City and cannot provide you with legal advice.
For clarification of the rights and responsibilities involved, or if your property has been damaged because of falling branches from a neighbor's tree and you wish to seek payment for damages, you should seek the services of a private attorney, as a tree on private property is generally considered a private matter.
Obtain a Weed & Vegetation Appeal Form.
To report a weed nuisance, call Neighborhood Improvement Officer Brad Hauman at 309.524.2014 or submit a request.
When filing your renewal, you will be required to provide attachments, such as a copy of your state liquor license, certificate of insurance, food sanitation manager certificate, and proof of officer changes. Once all required information/documents have been submitted, you will make your renewal payment online. Note: Do not send paper copies of returns you have filed electronically.
Yes, by completing the City of Moline Change of Business/Corporate Name-Type-Address Form or the City of Moline Change of Corporate Officers/Shareholders of Corporation or LLC Form.
The cost of the license is dependent on its Classification.
A fence 6’ tall or less may be built up to, but not on or over, the side and rear property lines in residential zoning districts. Fences built within the front yard setback shall not be more than 42 inches in height, and not less than one foot from the property line. A permit is not required for fences that are 6 feet tall or less. Acceptable materials include: wrought iron, plastic, wood, brick, stone, stucco, wire and other materials with a similar look. Unacceptable materials that are visible from adjoining properties, streets or right-of-ways include glass, tires, unfinished concrete blocks, recovered salvaged materials, or similar materials. All fences with two sides of different quality and/or with posts on one side shall be erected such that the higher quality side and/or side without posts faces the adjoining property. Additional restrictions apply for fences to be placed on corner lots or fences taller than 6 feet. Please email the Land Development Manager, Ryan Berger, or call at 309.524.2050 for additional details.
A storage shed, gazebo, or similar structure that is no more than 16 feet in overall height and no larger than 120 square feet may be constructed or placed up to, but not on or over, a side or rear property line. The shed must, however, be located at least 6 feet away from any other structure on the site. A permit is not required for sheds meeting these limitations. A large shed or detached garage may be constructed in the rear yard as long as it is at least 5 feet from the rear property line, at least 3 feet from the side property line, and at least 6 feet from any other structure on the site. Maximum height is 15 feet to the roof midpoint. The structure must also be no more than the coverage of the principal structure or 30% of the rear yard, whichever is less. Additional restrictions apply for accessory structures to be placed elsewhere on a property or on corner lots. Please email the Land Development Manager, Ryan Berger, or call at 309.524.2050 with questions.
A pool may be installed on a residential property as long as it is at least 25’ from the front property line, at least 3’ from all other property lines. The setback is measured from the edge of water or playing structure. All permanent equipment must not be more than 16 feet in height. More restrictions may apply on corner lots. Please contact the Planning & Economic Development Department at 309.524.2050 with questions. A fence at least 4' in height must enclose a pool capable of holding 24 inches or more water. Please contact the Building Division at 309.524.2370 for questions involving required fencing, permit requirements, and separation from building requirements.
Minimum lot sizes and street frontages must exist before a subdivision would be allowed. Simple splits resulting in no more than 5 lots not involving any new streets, rights-of-way, easements, or public improvements may be processed as a minor subdivision following payment of a non-refundable $650 application fee. Major subdivisions will be processed following payment of a non-refundable $910.00 application fee. To learn more about the subdivision process or determine if your property could be subdivided, please contact the Land Development Manager, Ryan Berger, at 309.524.2050.
Yard Sale, Real Estate, For Sale, Political, Advertisement, or any other temporary sign is prohibited on the public right-of-way or on utility poles. As a rule of thumb, the area including the street and the sidewalk is considered public right-of-way. Generally, if you place a sign at least three feet behind the sidewalk, that is acceptable. If there is no sidewalk, please ensure that such signs are setback at least two feet behind your property line. The sign code regulates advertising based on the zoning district and street frontage of a property. Properties in more intensive zoning districts with larger street frontages are allowed more signage than smaller, less intensively zoned properties. Please email the Land Development Manager, Ryan Berger, or call at 309.524.2050 to determine the allowable sign size, height and setback requirement for your property.
For information regarding animal control within the City of Moline:
Moline Police Department - Animal Control 309.797.0401
There are wildlife services located in Moline that are licensed by the Illinois Department of Natural Resources. For information and removal services regarding wild animals (coyote, deer, fox) residents may contact:
Christman's Wildlife Services, Moline, 309.762.5287
For more information regarding coyotes, deer and other wildlife contact: Illinois Department of Natural ResourcesNorthwest Region 1 Office, Sterling, 815.625.2968Region 1 Wildlife Biologist, 815.625.0086
When a caller calls the tip line 309.762.9500, concerning a felony crime, the caller does not give their name, but receives a confidential code number. The information is passed on to the appropriate law enforcement agency. If the caller's information leads to a felony arrest, the caller receives a cash reward of up to $1,000. The caller contacts Crime Stoppers with their code number for instructions on how to collect their cash reward.
For more information, please view the Crime Stoppers Website.
Submit your police administrative questions - please note this site is not monitored on a daily basis.
Abandoned/inoperable vehicles on right-of-way should be reported directly to the Moline Police Department’s non-emergency number at 309-797-0401 so that staff may timely assist you and obtain as much descriptive information as possible (such as address location, plate number if available, make, model, color) for the Department’s review, investigation and follow-up.
If you do not receive the curbside recycling service, a drop-off recycling center has been provided for your convenience. Moline's drop-off Recycling Center is located at:
3635 4th AvenueMoline, IL(near the Municipal Services Center)
For more information about the Drop Off Recycling Program, please call City Carton Recycling at 563.322.6530.
If pouring water into the floor drain does not eliminate the odor, contact us at the numbers listed below for assistance. Sewer odors are handled on an emergency basis. A crew will respond to determine the problem and will leave a door tag that explains their findings if no one is home. This is a free service.
FOR IMMEDIATE ASSISTANCE:
Monday through Friday, 7:00am - 3:30pm: call 309.524.2325
After 3:30pm or on weekends and holidays: call 309.524.2300
You can also submit a request for a non-emergency situation. More information...
You can also submit a request for a non-emergency situation. More information...
The purpose of Moline's Basement Backup Prevention Program (also known as the Backwater Valve Program) is to provide assistance to the City's residential property owners by reimbursing a portion of the cost for the installation and materials of backwater valves on sewer service lines attached to City sewer mains. A backwater valve is a fixture attached to a sewer line, in the basement of a home or building foundation, to aid in the prevention of sewer or drainage backflows. Typically, property owners are responsible for all costs associated with the installation and maintenance of backwater valves. Currently, this program is only available to single-family, owner-occupied residences within the City of Moline. Commercial and industrial properties are not eligible.
For more information about this program, please contact 309.524.2300, Monday through Friday, 7:00am to 4:00pm.
You can also submit a request for a non-emergency situation. More information...
You can also submit a request for a non-emergency situation. More information...
The City's wastewater system provides essential public health protection for the people of Moline. The federal Clean Water Act requires municipalities like the City of Moline to treat its wastewater. In Moline, treated wastewater is discharged to either the Mississippi or Rock Rivers. Treatment helps protect aquatic life as well as keep waters safe for fishing and recreational uses. Our wastewater treatment plants remove suspended and dissolved solids from water, and reduce organic matter and pollutants. They also disinfect the wastewater to ensure that discharged water does not contain pathogenic bacteria life.
In the second stage, or secondary treatment, 85 - 95% of pollutants are removed. Air is mixed with wastewater, along with bacteria and other microorganisms that are grown and maintained at the treatment plant. These organisms consume harmful organic matter. A sedimentation tank allows the microorganisms and the solid wastes, which they have converted to, settle and separate from wastewater. Chlorine is added to wastewater as a disinfectant before it is discharged.
The solids that were removed from both primary and secondary treatment are sent for further processing in digestion tanks where they decompose. When stabilized, these bio-solids meet all local, state and federal regulations for utilization for beneficial land application reuse as fertilizer.
Three main by-products are created by wastewater treatment: bio-solids, methane gas, and water. Bio-solids can be used to fertilize land, as discussed below. As solids decompose in the digestion process, they produce methane gas. Methane gas is now used to heat process tanks at the treatment plant. It will eventually be utilized to produce a portion of the electrical and heating energy needs of the plant.
Bio-solids are the treated solid material left over from the wastewater treatment process. Currently, Moline's South Plant bio-solids are applied to farmland as fertilizer. The solids from the North Plant are taken to the landfill, as they are not reducible by digestion and contain a low percentage of organic material, making them less beneficial for land application.
Your property, street or curb may be marked with colored spray paint to locate the utility lines.
Snow and ice complaints may be reported to 309.524.2350. Questions or concerns about the City's snow removal policy? Contact our Neighborhood Improvement Officer at 309.524.2014.
The City encourages everyone to clear their sidewalks and help others who can't. Help make Moline sidewalks safe for all pedestrians this winter season.
The City encourages everyone to clear their sidewalks and help others who can't. Help make Moline sidewalks safe for all pedestrians this winter season.
For more information, visit the Stormwater webpage.
In order to meet new, federally-mandated regulations for discharging stormwater and pay for the associated storm sewer-related infrastructure costs, the City of Moline has chosen to implement a stormwater fee rather than raise property taxes or cut services.
Moline residents that have stormwater and/or sanitary sewer issues, please call the Stormwater Hotline at 309.524.2325 Monday through Friday from 7 am to 3:30 pm; after 3:30 pm and weekends, call 309.524.2317.
User equity – Fees are more proportional and give users more control over the amount charged. With fees, larger users pay more, and smaller users pay less. Users can also reduce the amount of the fee by taking steps to manage runoff. Property retaining 100% of their runoff can qualify for a 100% reduction in their fee. Also, properties, that drain 100% to a river or are 100% vacant may also qualify for a reduction in fee.
Dedicated funding – Fee revenue is segregated meaning the funds can only be used for the specific purpose for which they are collected. For example, stormwater fees can only be used for stormwater related costs. In contrast, tax revenues are available for almost any use, and competition for tax dollars have historically resulted in little, if any, funding for stormwater-related items.
Tax exempt property – Many properties in Moline such as property owned by the City, County, School District, Black Hawk College, and churches are granted tax exempt status. Many of these tax exempt properties have large amounts of impervious area. Assessing a Utility Fee on tax exempt properties ensures that all properties are assessed fairly based on their amount of runoff and does not create a system where the taxable properties subsidize the non-taxable properties.
Dumping leaves and grass clippings in a pile is often confused with the composting process, where organic lawn waste is actively managed and monitored to accelerate the break down of the waste into a useful end product. Dumped lawn waste, although biodegradeable, smothers existing vegetation and does not decompose. Unless you are turning, watering and checking the temperature of the pile, you are not composting.
Branches may be set out with your regular trash pick up but they must be bundled in 4’ lengths and cannot be more than 1 foot in diameter. Special waste pickups are also available for large branches and other material for $140. Information about disposal of a wide range of material is available on our Municipal Services page.
Overland flow or runoff that travels naturally across one property to another is considered part of the storm sewer system and must be maintained to ensure proper drainage in the City. If stormwater drainage patterns are altered, the flow must be allowed to run its natural course without restricting or increasing flow. Changes to drainage patterns must be permitted and approved by the City Engineer prior to any land disturbance.
Maintain ravines, ditches and other drainageways to allow flow. Landscaping, sheds and other structures can change intended flow patterns in your neighborhood so check with the City to see if there may be a drainage easement in your yard.
Do not litter. Even the smallest cigarette butt contributes to blocked pipes, flooding and degraded water quality. All the trash and debris in our streets flows to the storm sewer and eventually to the Mississippi and Rock Rivers. If you wouldn’t throw that lunch sack into the river, don’t throw it in the street or storm drain.
Manage your runoff. Use rain barrels, plantings or rock basins to contain your gutter and sump flow so it soaks into the ground instead of flowing overland and onto your neighbors. This can prevent erosion and reduce the impact your property has on the City storm sewer.
Take your leftover paint, used oil, and cleaning products to the appropriate household hazardous waste collection center for proper disposal. Never, never dump these items into the storm system. Stormwater goes untreated directly into our rivers. View the Earth 911 website, put in the item you need to dispose of and your zip code for disposal locations near you.
If the street light is on a metal pole, municipal building or facility please submit a request.
Moline's team of drinking water professionals are dedicated to optimizing the performance of Moline's water treatment plant and ensuring the safety of the water that flows from your tap. We routinely monitor Moline's tap water for more than 100 contaminants in accordance with the requirements of the Safe Drinking Water Act. We conduct countless tests every day and continuously monitor key aspects of treatment plant operations to protect your health and safety. Actually, your tap water undergoes far more frequent testing than bottled water. If any regulatory violation or contamination occurs, we are required by law to issue public notification. If you have any questions or concerns relating to safety of Moline's drinking water, please feel free to contact our Laboratory Chemist, Bob Bohannon, at 309.524.2303 or email@example.com.
Please apply online or in person at the Finance Department at 1630 8th Ave, Moline.
If the shut off valve at the meter is leaking, it is your responsibility to fix it. Sometimes the packing nut may be loose and a simple tightening of the nut eliminates the leak. If this does not stop the leak, please call a plumber to make the necessary repairs. If it is an emergency, call 309.524.2300 for service. If there is water coming into your basement, there could be a variety of reasons. It could be ground water or a service line leak. Call the Water Division at 309.524.2300 so we can investigate the leak and check for chlorine in the water. If water is coming out of a floor drain, you should also call 309.524.2300 for assistance.
Initial inquiries related to establishing new connections to the City of Moline's water and/or sewer systems should be directed to our Utility Billing and Customer Service Manager, Randi Haley, or calling her at 309.524.2309. Randi will research water and sewer availability, tap-on costs and confer with other appropriate City staff, as required. In some cases, Randi will be able to provide an immediate response. In other cases, additional research may be required before a response can be provided.
A separate meter must be installed. You would need to hire a licensed plumber and a plumbing permit must be obtained from Code Enforcement Division at the Municipal Services Center at 3635 4th Ave, Moline. You must go to the Finance Office at 1630 8th Ave, Moline, to pay a set up fee and make arrangements for the meter to be installed. Call 309.524.2300 for more information.
Changes in the aesthetic quality of your water do not typically represent any health-related concerns, although such changes can be disconcerting. We will be happy to investigate and determine the cause and significance of any changes in your water quality. For assistance, please contact Bob Bohannon, Laboratory Chemist (309.524.2303) or Tony Loete, Utilities General Manager (309.524.2301).
Contact Randy Moritz, Water Distribution Manager (309.524.2306), or call the Water Division at 309.524.2300.
There are a variety of potential reasons that may be causing low or no water pressure at your property. Frequently internal plumbing problems, such as, inadvertently closed or partially closed valves, leaking or frozen pipes, or a clogged screen on the aerator of a faucet, are the cause of water pressure problems. Some "detective work" is required to identify the specific cause and correct pressure problems associated with internal plumbing problems. In some cases, low or no pressure may be associated with work on the City's water distribution system, although we typically issue notice door-to-door in such cases. If you are unable to resolve the problem and you need immediate assistance, call 309.524.2300.
Property owners may shut off water at the meter by turning the inlet valve, which is located before the meter where the service line enters the property. If you need your water shut off at the curb, please call 309.524.2300. There will not be a charge to turn the water off and back on for repairs between the hours of 7:00 am and 4:45 pm, Monday through Friday. After 5:00 pm on weekdays and on weekends or holidays, an overtime charge will apply. Requests to turn water on or off for purposes other than repairs will be subject to charges as outlined by Chapter 34 of the Moline Code or Ordinances. If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report a problem. To cancel your water service, contact the Finance Department at 309.524.2070.
Call the Joint Utility Locating Information for Excavators (JULIE) at 1.800.892.0123 at least 48 hours in advance. They will notify all member utilities, which include water, sanitary sewer, storm sewer, electrical, natural gas, phone, and cable, who will locate buried facilities in the area. Your property, street or curb may be marked with colored spray paint to locate the utility lines.
Contact the Water Division at 309.524.2300 to set an appointment for service.
This phenomenon is caused by minute air bubbles in the water and is completely harmless. When the water is cold, it can hold more dissolved air than warm water. In the winter, the water taken from the river and treated is very cold. The water warms up during its travel to your home and while it sits in your plumbing. Since the water has warmed, the air is released in tiny bubbles that create the milky appearance. You can demonstrate that this is air bubbles by filling a clear glass with water and observing it for a few minutes. As the air comes out of the water, the milky appearance will begin to clear from the glass of water, beginning at the bottom and moving to the top as the bubbles rise and dissipate.
Water meters are installed in the homes and businesses connected to the City's water distribution system. These water meters accurately measure and record water use within the premises. The water meter readings are collected on a quarterly basis and the consumption data is used to prepare the water and sewer portion of your City utility bill. Water use varies in each home and building, depending upon the number of occupants, life style, quantity and age of water appliances among other factors. Even among residential customers with the same number of family members, there is substantial variation of water use within individual homes. The accuracy of water meters is important to both the water consumers and the City. Accordingly, the City completed a comprehensive water meter replacement program in 2010. The water meters installed during this project exceed industry accuracy standards and feature integrated radio transmitters and digital registers. The radio transmitters allow City staff to collect water meter readings using a mobile data collector. City staff monitors your water use and the performance of your water meter in conjunction with quarterly meter reading operations. If a problem is discovered, we will contact you to gain access to assess the problem, which may include leaving a blue door hanger at your premises. Please contact our utility billing staff at 309.524.2321 to arrange for our personnel to investigate and correct the problem.
The Moline Water Treatment Plant is a lime softening facility. Typically, about half of the hardness found in our source water is removed. Accordingly, our finished water hardness values range from 5 grains per gallon to 7 grains per gallon, which is the same as 80 to 120 milligrams per liter.
The pinkish film is caused by an airborne bacterium known as Serratia marcescens. The bacteria will grow in any moist location where phosphorous containing materials or fatty substances accumulate. Sources of these substances include soap residues in bathing areas, feces in toilets, and soap and food residues in pet water dishes. The pinkish film may appear after remodeling activities or during a time of year when windows are open for the majority of the day. It is frequently observed in toilet bowls, on surfaces in shower stalls and bathtub enclosures, on tiles, in sinks, and in pet water dishes. Serratia marcescens does not come from drinking water. It cannot survive in chlorinated water. We understand that the presence of the pinkish film can be a disconcerting nuisance and we offer the following tips to help address the occurrence of this phenomenon: To clean pet water dishes, bathroom and kitchen surfaces:
To control pink "stuff" in toilets:
Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help curtail the onset of the bacteria.
Please contact the Water Division at 309.524.2300 to report the location of the leak.