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Initial inquiries related to establishing new connections to the City of Moline's water and/or sewer systems should be directed to our Utility Billing and Customer Service Manager, Randi Haley, or calling her at 309.524.2309. Randi will research water and sewer availability, tap-on costs and confer with other appropriate City staff, as required. In some cases, Randi will be able to provide an immediate response. In other cases, additional research may be required before a response can be provided.
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Moline's team of drinking water professionals are dedicated to optimizing the performance of Moline's water treatment plant and ensuring the safety of the water that flows from your tap. We routinely monitor Moline's tap water for more than 100 contaminants in accordance with the requirements of the Safe Drinking Water Act. We conduct countless tests every day and continuously monitor key aspects of treatment plant operations to protect your health and safety. Actually, your tap water undergoes far more frequent testing than bottled water. If any regulatory violation or contamination occurs, we are required by law to issue public notification. If you have any questions or concerns relating to safety of Moline's drinking water, please feel free to contact our Laboratory Chemist, Bob Bohannon, at 309.524.2303 or bbohannon@moline.il.us.
Please apply online or in person at the Finance Department at 1630 8th Ave, Moline.
If the shut off valve at the meter is leaking, it is your responsibility to fix it. Sometimes the packing nut may be loose and a simple tightening of the nut eliminates the leak. If this does not stop the leak, please call a plumber to make the necessary repairs. If it is an emergency, call 309.524.2300 for service. If there is water coming into your basement, there could be a variety of reasons. It could be ground water or a service line leak. Call the Water Division at 309.524.2300 so we can investigate the leak and check for chlorine in the water. If water is coming out of a floor drain, you should also call 309.524.2300 for assistance.
A separate meter must be installed. You would need to hire a licensed plumber and a plumbing permit must be obtained from Code Enforcement Division at the Municipal Services Center at 3635 4th Ave, Moline. You must go to the Finance Office at 1630 8th Ave, Moline, to pay a set up fee and make arrangements for the meter to be installed. Call 309.524.2300 for more information.
Changes in the aesthetic quality of your water do not typically represent any health-related concerns, although such changes can be disconcerting. We will be happy to investigate and determine the cause and significance of any changes in your water quality. For assistance, please contact Bob Bohannon, Laboratory Chemist (309.524.2303) or Tony Loete, Utilities General Manager (309.524.2301).
Contact Levi Jackson, Water Distribution Manager (309.524.2306), or call the Water Division at 309.524.2300.
There are a variety of potential reasons that may be causing low or no water pressure at your property. Frequently internal plumbing problems, such as, inadvertently closed or partially closed valves, leaking or frozen pipes, or a clogged screen on the aerator of a faucet, are the cause of water pressure problems. Some "detective work" is required to identify the specific cause and correct pressure problems associated with internal plumbing problems. In some cases, low or no pressure may be associated with work on the City's water distribution system, although we typically issue notice door-to-door in such cases. If you are unable to resolve the problem and you need immediate assistance, call 309.524.2300.
Property owners may shut off water at the meter by turning the inlet valve, which is located before the meter where the service line enters the property. If you need your water shut off at the curb, please call 309.524.2300. There will not be a charge to turn the water off and back on for repairs between the hours of 7:00 am and 4:45 pm, Monday through Friday. After 5:00 pm on weekdays and on weekends or holidays, an overtime charge will apply. Requests to turn water on or off for purposes other than repairs will be subject to charges as outlined by Chapter 34 of the Moline Code or Ordinances. If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report a problem. To cancel your water service, contact the Finance Department at 309.524.2070.
Call the Joint Utility Locating Information for Excavators (JULIE) at 1.800.892.0123 at least 48 hours in advance. They will notify all member utilities, which include water, sanitary sewer, storm sewer, electrical, natural gas, phone, and cable, who will locate buried facilities in the area. Your property, street or curb may be marked with colored spray paint to locate the utility lines.
Contact the Water Division at 309.524.2300 to set an appointment for service.
This phenomenon is caused by minute air bubbles in the water and is completely harmless. When the water is cold, it can hold more dissolved air than warm water. In the winter, the water taken from the river and treated is very cold. The water warms up during its travel to your home and while it sits in your plumbing. Since the water has warmed, the air is released in tiny bubbles that create the milky appearance. You can demonstrate that this is air bubbles by filling a clear glass with water and observing it for a few minutes. As the air comes out of the water, the milky appearance will begin to clear from the glass of water, beginning at the bottom and moving to the top as the bubbles rise and dissipate.
Water meters are installed in the homes and businesses connected to the City's water distribution system. These water meters accurately measure and record water use within the premises. The water meter readings are collected on a quarterly basis and the consumption data is used to prepare the water and sewer portion of your City utility bill. Water use varies in each home and building, depending upon the number of occupants, life style, quantity and age of water appliances among other factors. Even among residential customers with the same number of family members, there is substantial variation of water use within individual homes. The accuracy of water meters is important to both the water consumers and the City. Accordingly, the City completed a comprehensive water meter replacement program in 2010. The water meters installed during this project exceed industry accuracy standards and feature integrated radio transmitters and digital registers. The radio transmitters allow City staff to collect water meter readings using a mobile data collector. City staff monitors your water use and the performance of your water meter in conjunction with quarterly meter reading operations. If a problem is discovered, we will contact you to gain access to assess the problem, which may include leaving a blue door hanger at your premises. Please contact our utility billing staff at 309.524.2321 to arrange for our personnel to investigate and correct the problem.
The Moline Water Treatment Plant is a lime softening facility. Typically, about half of the hardness found in our source water is removed. Accordingly, our finished water hardness values range from 5 grains per gallon to 7 grains per gallon, which is the same as 80 to 120 milligrams per liter.
The pinkish film is caused by an airborne bacterium known as Serratia marcescens. The bacteria will grow in any moist location where phosphorous containing materials or fatty substances accumulate. Sources of these substances include soap residues in bathing areas, feces in toilets, and soap and food residues in pet water dishes. The pinkish film may appear after remodeling activities or during a time of year when windows are open for the majority of the day. It is frequently observed in toilet bowls, on surfaces in shower stalls and bathtub enclosures, on tiles, in sinks, and in pet water dishes. Serratia marcescens does not come from drinking water. It cannot survive in chlorinated water. We understand that the presence of the pinkish film can be a disconcerting nuisance and we offer the following tips to help address the occurrence of this phenomenon: To clean pet water dishes, bathroom and kitchen surfaces:
To control pink "stuff" in toilets:
Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help curtail the onset of the bacteria.
Please contact the Water Division at 309.524.2300 to report the location of the leak.